Scams and Fraud Awareness

At Britam, we take a zero-tolerance approach to fraud and deception. We are committed to protecting our clients and potential employees from all forms of fraudulent activities as described below.

Medical Insurance Fraud

Medical insurance fraud occurs when someone intentionally makes false or misleading statements to an insurance company in order to receive payments or benefits that they are not entitled to. This can involve a wide range of activities, such as billing for services that were never provided, exaggerating the severity of an illness or injury, or prescribing unnecessary treatments or medications.

Medical insurance fraud can have serious consequences for both the insurer and the patient. It can drive up the cost of health care for everyone and potentially harm patients by subjecting them to unnecessary or inappropriate treatments. It can also lead to legal penalties, including fines and imprisonment, for those who engage in fraudulent activities.

Patients can protect themselves by reviewing their medical bills carefully, asking questions about any charges that they do not understand, and reporting any suspected fraud to the insurer.

Health care providers can also play a role in preventing fraud by ensuring that they bill accurately and only for services that are medically necessary. They can also establish policies and procedures to detect and prevent fraudulent activities, such as requiring pre-authorization for certain treatments or medications, positively identifying patients and conducting regular audits of billing practices.

Get In touchReport a Fraud Incident

If you wish to report via call, the Toll free whistleblowing facility contacts are set out below:

Country Reporting Contacts
Kenya 0800 724 966
Uganda 0800 724 966
Tanzania 0800 724 966
Mozambique 0800 724 966
Malawi 0800 724 966

Alternatively, you can reach out through our Whatsapp number which is available for all countries.

Frequently Asked Questions

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