Claims

Our Claim Process

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Claims Process

Our Claims Process

OUR CLAIMS PROCESS

In the event of a claim, please immediately notify us on claimsug@britam.com or call 0312 305 600. You can also WhatsApp +256 775 701 825. If it involves, death and assault, immediately notify the Police as well

Documents you need for fast processing

MOTOR INSURANCE – OWN DAMAGE

  • Completed Accident claim form with detailed statement of the accident.
  • A copy of the driver’s license.
  • At least two (2) repair quotes/estimates from different garages
  • A Police abstract report & Inspection of Vehicle (IOV) report where necessary
  • A Copy of  the Vehicle Logbook
  • Towing Receipts where applicable
  • Final bills of repair where the repair costs are within authorized limits

MOTOR INSURANCE – THEFT

  • Completed Accident claim form with detailed statement of the accident.
  • Police and Investigation Report
  • Blank signed Transfer Forms and Spare Keys if available
  • Original vehicle log book
  • Identification of the Owner
  • Letter authorizing Transfer (Company Vehicles)

MOTOR INSURANCE – MOTOR THIRD PARTY AND COMESA CLAIMS

  • Completed accident claim form with a  detailed statement of the incident
  • Copy of driver’s license
  • Copy of Vehicle Logbook
  • Police Report/ Sketch Map of incident
  • Any third party demand letter/subrogation deed where a third party is responsible for the accident
  • Details of the third party and his/her vehicle
  • Proof of quantum of loss/damage/ Injury
  • Copy of the yellow card for Comesa Claims
  • Proof of reporting for Comesa Claims

MOTOR INSURANCE – MOTOR THIRD PARTY AND COMESA CLAIMS – FROM CLAIMANT

  • Official communication lodging in a claim.
  • Introduction Letter from LC1 Chairperson.
  • Police Report if not provided by Insured.
  • Medical Report and Medical bills ( if any)
  • Admission and discharge summary (if available)
  • Passport Size or Digital Photo of the claimant
  • If fatal, copy of death certificate or postmortem report
  • In fatal cases to identify the claimant; Britam will require any of the following documents;

-Marriage Certificate

-Birth Certificate

-Letter from the family appointing the administrator and letter from LC1 confirming the same

-Where there is a dispute as to the rightful claimant, the insurer will require e letters of administration of the deceased estate

WORKERS COMPENSATION

You are required to immediately notify your insurer, the Local Labour Office and Police (in case of death/ serious injury while on duty) Document required include:

  • Ministry of Labour form (L.D. form 31) for minor injuries not leading to permanent incapacity
  • For  serious injuries that result in permanent disability to a worker, we shall need L.D forms 35 and 87 as well
  • Detailed statement from the Supervisor/Personnel Manager on the circumstances leading to injury and the duties being carried out at the time
  • Doctor’s detailed report on the degree of injury and the permanent incapacity suffered (if any) and the time allowed off duty (if applicable)
  • Detailed treatment notes and corresponding Medical Bills.

GROUP PERSONAL ACCIDENT/GROUP LIFE

  • Same as above, except instead of labour forms, we need a completed claim form.