Claims

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1<style> 
2#wrapper .bannerimage{margin:0 -6%;} 
3#wrapper #content .top-head-text a{position:absolute;top:400px;} 
4@media screen and (max-width: 1024px) and (min-width: 320px){ 
5#wrapper .bannerimage{margin: 60px -6% 0;} 
6#wrapper .bannerimage img{min-height: 190px;} 
7#wrapper .bannerimage .top-head-text .h2text{font-size: 20px;padding: 0 20px;width:66%;position: absolute;top: 0;color: #0077be;} 
8#wrapper .bannerimage .top-head-text h4 {position: absolute;top: 108px;font-size: 12px;width: 57%;left: 6%;} 
9#wrapper #content .top-head-text a  { top: 145px;left: 20px; background: #ff0000;} 
10 
11
12@media screen and (max-width: 1024px) and (min-width: 575px){ 
13#wrapper .bannerimage .top-head-text .h2text{width: 45%;left: 8%;} 
14#wrapper .bannerimage .top-head-text h4{width: 32%; font-size: 16px; left: 11%;} 
15
16</style> 
17 
18<#if HeadImage.getData()?? && HeadImage.getData() != ""> 
19    <div class="bannerimage"> 
20    	<img data-fileentryid="${HeadImage.getAttribute("fileEntryId")}" alt="${HeadImage.getAttribute("alt")}" src="${HeadImage.getData()}" /> 
21    	<div class="top-head-text"> 
22    		<#if HeadImage.ImageText.getSiblings()?has_content> 
23    			<#list HeadImage.ImageText.getSiblings() as cur_HeadingText> 
24    				<h2 class="h2text"> ${cur_HeadingText.getData()}</h2> 
25    			</#list> 
26    		</#if> 
27			<#if HeadImage.Textj0pq.getData() ? has_content > 
28				<h4>${HeadImage.Textj0pq.getData()}</h4> 
29			</#if> 
30    		<#if HeadImage.url.getData()? has_content && HeadImage.url.getData()!="" > 
31    		   <a  class="btn waves-effect" href="${HeadImage.url.getData()}">${HeadImage.ButtonText.getData()} &nbsp;  <i class="large material-icons">arrow_forward</i> </a> 
32    		 <#else> 
33				<#if HeadImage.ButtonText.getData()? has_content > 
34				   <a  class="btn waves-effect" href="${HeadImage.PageLink.getFriendlyUrl()}">${HeadImage.ButtonText.getData()} &nbsp;  <i class="large material-icons">arrow_forward</i> </a> 
35				</#if> 
36			</#if>	 
37    	</div> 
38    </div> 
39</#if> 
40<style type="text/css"> 
41@media(max-width:768px){ 
42.bannerimage{ 
43position: relative; 
44 
45
46	.top-head-text .h2text{ 
47		font-size: 28px; 
48    padding: 0px 20px; 
49    width: 70%; 
50    position: absolute; 
51    top: 0px; 
52	color:#0077BE; 
53
54
55</style> 

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Claims Process

Our Claims Process

OUR CLAIMS PROCESS

In the event of a claim, please immediately notify us on claimsug@britam.com or call 0312 305 600. You can also WhatsApp +256 775 701 825. If it involves, death and assault, immediately notify the Police as well

Documents you need for fast processing

MOTOR INSURANCE – OWN DAMAGE

  • Completed Accident claim form with detailed statement of the accident.
  • A copy of the driver’s license.
  • At least two (2) repair quotes/estimates from different garages
  • A Police abstract report & Inspection of Vehicle (IOV) report where necessary
  • A Copy of  the Vehicle Logbook
  • Towing Receipts where applicable
  • Final bills of repair where the repair costs are within authorized limits

MOTOR INSURANCE – THEFT

  • Completed Accident claim form with detailed statement of the accident.
  • Police and Investigation Report
  • Blank signed Transfer Forms and Spare Keys if available
  • Original vehicle log book
  • Identification of the Owner
  • Letter authorizing Transfer (Company Vehicles)

MOTOR INSURANCE – MOTOR THIRD PARTY AND COMESA CLAIMS

  • Completed accident claim form with a  detailed statement of the incident
  • Copy of driver’s license
  • Copy of Vehicle Logbook
  • Police Report/ Sketch Map of incident
  • Any third party demand letter/subrogation deed where a third party is responsible for the accident
  • Details of the third party and his/her vehicle
  • Proof of quantum of loss/damage/ Injury
  • Copy of the yellow card for Comesa Claims
  • Proof of reporting for Comesa Claims

MOTOR INSURANCE – MOTOR THIRD PARTY AND COMESA CLAIMS – FROM CLAIMANT

  • Official communication lodging in a claim.
  • Introduction Letter from LC1 Chairperson.
  • Police Report if not provided by Insured.
  • Medical Report and Medical bills ( if any)
  • Admission and discharge summary (if available)
  • Passport Size or Digital Photo of the claimant
  • If fatal, copy of death certificate or postmortem report
  • In fatal cases to identify the claimant; Britam will require any of the following documents;

-Marriage Certificate

-Birth Certificate

-Letter from the family appointing the administrator and letter from LC1 confirming the same

-Where there is a dispute as to the rightful claimant, the insurer will require e letters of administration of the deceased estate

WORKERS COMPENSATION

You are required to immediately notify your insurer, the Local Labour Office and Police (in case of death/ serious injury while on duty) Document required include:

  • Ministry of Labour form (L.D. form 31) for minor injuries not leading to permanent incapacity
  • For  serious injuries that result in permanent disability to a worker, we shall need L.D forms 35 and 87 as well
  • Detailed statement from the Supervisor/Personnel Manager on the circumstances leading to injury and the duties being carried out at the time
  • Doctor’s detailed report on the degree of injury and the permanent incapacity suffered (if any) and the time allowed off duty (if applicable)
  • Detailed treatment notes and corresponding Medical Bills.

GROUP PERSONAL ACCIDENT/GROUP LIFE

  • Same as above, except instead of labour forms, we need a completed claim form.