Customer CH

CUSTOMER SERVICE CHARTER

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Customer Charter

CUSTOMER SERVICE CHARTER

OUR PROMISE TO YOU

We are a storied brand with a proven track record of stability, capability and understanding of customer needs across a range of financial services.

Our experience has honed us to see life through our customer’s eyes and therefore deliver services that truly make the difference in your lives.

We commit to building long lasting relationships with you because we recognize that you are the reason we are, and have stayed in business.

We promise to delight you at our diverse touch points while listening to you, providing timely and reliable solutions to your financial needs, treating you as a friend (courteously and fairly) and always remaining sensitive to your needs.

Today. Tomorrow. Rain or shine, we are with you every step of the way.

Our Vision       To be the LEADING diversified financial services company in our chosen markets across Africa

Our Mission   Providing you with financial security EVERY STEP OF THE WAY

Our Values      • Customer Focus • Integrity • Innovation • Respect

HOW YOU CAN HELP US SERVICE YOU BETTER

  • Provide complete and accurate information.
  • Report any impropriety by our staff.
  • Treat our staff courteously
  • Abide by terms and provisions in your contracts with us.
  • Actively participate in our random surveys to analyze our customer satisfaction level.

COMPLAINTS

We will take complaints from you very seriously. We will ensure all complaints are acknowledged, documented and endeavor to resolve them within 48 hours to 30 working days, depending on the nature of the complaint. We will communicate with you by phone or email once the complaint is resolved.

You can talk to any member of staff directly or use any of the following ways to register a complaint:

Telephone:

0312 305 600

 

Email:

 

britamug@britam.com

Physical Address:

 

Britam, 24A, Akii Bua Road, Nakasero, Kampala, Uganda

Physical Address:

 

Britam Customer Service,

 

 

P.O Box 36583 Kampala, Uganda

Social Media:

 

Twitter:  @BritamUganda, Facebook: Facebook.com/BritamUganda

Website:

www.britam.com

 

If your complaint is not acknowledged within one working day, please call our Operations Manager Anthony Kibe on +256 757990550 or our Marketing Manager Lutakome Humphrey on +256 774005040. 

Download the full Customer Service Charter Here.

 

TALK TO US

We welcome your compliments, complaints, suggestions as we value insights from you that can help improve our products and services delivery.

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